Privacy Policy

1. Introduction

Pivot & Anchor Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at https://pivotproposals.com.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide, including:

• Account Information: Name, email address, and profile information when you create an account through Clerk
• Proposal Content: Project descriptions, client information, scope details, pricing, timelines, and other content you input to generate proposals
• Payment Information: Billing details processed securely through Razorpay (we do not store complete payment card information)
• Communications: Messages, feedback, and support requests you send to us

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Log Data: IP address, access times, referring URLs, error logs
• Cookies and Tracking: Session cookies, authentication tokens, and analytics data

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Generate and process your proposals using AI technology
• Store and manage your saved proposals
• Enable sharing of proposals via magic links
• Process payments and manage subscriptions
• Provide customer support

3.2 Service Improvement

• Analyze usage patterns to improve features and user experience
• Train and improve our AI models using anonymized and aggregated data
• Debug issues and optimize performance
• Develop new features and services

3.3 Communications

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send promotional communications (with your consent)

3.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Ensure security of our Service

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party services:

• Clerk: Authentication and user management
• Supabase: Database and storage services
• Razorpay: Payment processing
• OpenAI/AI Providers: Proposal generation (data is sent to process your requests)
• Vercel: Hosting and infrastructure
• Analytics providers: Usage analytics

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. AI Processing and Data Usage

Our Service uses artificial intelligence to generate proposals. You should be aware that:

• Your input data (project descriptions, requirements, etc.) is sent to AI services to generate proposals
• We may use anonymized and aggregated data to improve our AI models
• AI providers may have their own data retention and processing policies
• Generated content is stored in your account for your use

We recommend not including sensitive personal information, trade secrets, or confidential client data in your proposal inputs unless necessary.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication through Clerk
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Razorpay (PCI-DSS compliant)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use the Service at your own risk.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services through aggregated analysis

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at people@pivotandanchor.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze usage and improve our Service
• Provide personalized experience

You can control cookies through your browser settings, but disabling cookies may affect Service functionality.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: